Track your orderSign in and every order comes with live tracking, WhatsApp updates and a delivery window.
Dr Tools · Help & advice
Where is my parcel?
- 1
Sign in
Head to My Orders — you'll see the live status against every order. - 2
Click the order number
A popup shows the itinerary, delivery address and current tracking status. - 3
Live carrier updates
Once shipped, you get an SMS + email link to the courier's live tracking page.
Missed a delivery?
Our carriers make three attempts. After that we hold your parcel at the nearest depot for 5 working days — check the carrier email for the collection address and reference. Still no joy? Message us and we'll re-book.
Dr Tools