Question 1

What’s the fastest way to reach a real person at Dr Tools?

Accepted Answer

Email orders@drtoolsuk.com and you’ll get a reply within one business hour (Mon–Fri, 8am–6pm). For urgent trade delivery queries we monitor that inbox on weekends too.

Question 2

Do you have a customer support team for trade accounts?

Accepted Answer

Yes. Verified builders and retailers get access to a dedicated CRM contact who handles quotes, credit accounts, custom bulk pricing, and site-delivery scheduling. Your CRM contact’s direct email is shown inside your account area.

Question 3

Can I open a credit account (buy now, pay 30 days)?

Accepted Answer

Approved trade customers can request an open credit account — apply through the Trade Application section of the site, and once we’ve run the standard checks (usually 1–2 business days) you can check out on credit terms.

Question 4

Where is Dr Tools based, and do you serve all of the UK?

Accepted Answer

Dr Tools is a UK trade specialist supplying tools, materials and site essentials to every mainland UK postcode plus Northern Ireland, the Highlands and the Scottish Islands. Full company details are in our Legal section.

Question 5

How do I check the status of an existing order?

Accepted Answer

Sign in and open the “My Orders” area — every order shows its live status, the tracking link once dispatched, and a one-click Reorder button. Or email orders@drtoolsuk.com with your order number and we’ll respond the same day.

Question 6

Can I request a bespoke quote for a large project?

Accepted Answer

Yes. Reply with your material list and site postcode and we’ll return a branded PDF quote (or a Word .docx if you need to edit it) within one business day, including staged delivery pricing for phased projects.

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